Complaints Procedure

Last updated: 29 May 2026

Your safety and satisfaction matter to us. If something about your treatment, experience or interaction with DZ Beauty Birmingham hasn't met your expectations, we want to hear about it so we can put it right.

1. Responsible person

Complaints about any aspect of our service are the responsibility of the clinic owner. All concerns raised through the channels below are reviewed personally and responded to directly.

2. How to raise a concern

Please get in touch as soon as you're able — the sooner we know, the sooner we can help.

Email: info@dzbeautybirmingham.co.uk
Phone: 07840 831186
In person: 384 Boldmere Road, Sutton Coldfield, Birmingham, B73 5EZ

When you contact us, please include your name, the date of your treatment or booking, and a short description of your concern. Photographs (if relevant and you're comfortable sharing them) help us understand the issue quickly.

3. What happens next

We'll acknowledge your complaint within 2 working days.
We aim to provide a full response within 10 working days. If the matter is complex and needs more time, we'll explain why and tell you when to expect our reply.
Where appropriate, we'll invite you to discuss the matter in person or by phone, at a time that suits you.

4. Resolution

We'll work with you to agree a fair outcome. Depending on the nature of the concern, this might include:

A review appointment or corrective treatment at no extra cost
A refund in line with our Refund & Cancellation Policy
Changes to our process to prevent the same issue recurring

5. If you're not satisfied with our response

If we can't resolve the matter between us and you feel further escalation is needed, you can contact an independent body. The appropriate route depends on the nature of your concern:

Advertising claims — if your concern relates to how a treatment or product is described in our marketing, you can contact the Advertising Standards Authority (ASA) at asa.org.uk.
Our insurer's complaints service — if the complaint relates to a treatment outcome or injury. Details are available from us on request.

6. Safeguarding your data

Complaints are handled confidentially in accordance with our Privacy Policy. We'll only share information about your case with parties who need it to resolve the matter (for example, our insurer or regulator), and only with your consent where the law allows a choice.

7. Feedback beyond complaints

If you have positive feedback or a suggestion that isn't a formal complaint, we'd still love to hear it — the same channels apply.

2. How to raise a concern

Please get in touch as soon as you're able — the sooner we know, the sooner we can help.

Email: info@dzbeautybirmingham.co.uk

Phone: 07840 831186

In person: 384 Boldmere Road, Sutton Coldfield, Birmingham, B73 5EZ

3. What happens next

We'll acknowledge your complaint within 2 working days.

We aim to provide a full response within 10 working days. If the matter is complex and needs more time, we'll explain why and tell you when to expect our reply.

Where appropriate, we'll invite you to discuss the matter in person or by phone, at a time that suits you.

5. If you're not satisfied with our response

If we can't resolve the matter between us and you feel further escalation is needed, you can contact an independent body. The appropriate route depends on the nature of your concern:

Advertising claims — if your concern relates to how a treatment or product is described in our marketing, you can contact the Advertising Standards Authority (ASA) at asa.org.uk.

Our insurer's complaints service — if the complaint relates to a treatment outcome or injury. Details are available from us on request.